At the same time, enterprises are also tired of wasting time and resources on trying to make everything work together. These solutions are not only expensive, but also require long implementation cycles and are extremely difficult to use without expert training, neither of which are afforded by growing companies. Until now, businesses have had few options for business software, turning to all-in-one, cumbersome legacy solutions across the organization. Our goal is to build a company that is loved by employees, customers and shareholders alike." We’re not in this just to change the way businesses do customer support, but to refresh the way they do business. “Today, I’m happy to announce that we are rebranding the company as Freshworks. As we expand our vision and build more exciting products, we believe this is the right time to create a new brand that allows us to tell our multi-product story better," said Girish Mathrubootham, CEO & Founder of Freshworks. While Freshdesk continues to grow exponentially, as a company, we moved beyond customer service by offering innovative products in the ITSM, CRM and call center domains. "In 2010, we started Freshdesk as a ‘fresh helpdesk’ with a dream to make a dent in the world of customer support. Freshcaller: a fully functional call center on the cloud.
Freshsales: a full-featured CRM solution for sales teams handling high-velocity leads.Freshservice: a cloud-based service desk and IT Service Management solution to address the growing complexity of teams’ IT support needs through a simple but powerful interface.Freshdesk: a multichannel customer support helpdesk which allows organizations to collaborate and support their customers through email, phone, websites, forums and social media.
Today, the Freshworks suite of products includes: Following breakout growth of the company’s customer support software, and the introduction of new products for IT Service Management (“ITSM”), customer relationship management (“CRM”) and cloud-based call centers, Freshworks products are designed to help companies better engage and communicate with their customers and employees. Today Freshdesk announced the creation of Freshworks, a new umbrella brand that will bring together the company’s growing suite of business software.
0 kommentar(er)
